Focus On AI

How AI Is Making Contactless Business The New Normal

How AI Is Making Contactless Business The New Normal
Italian startup Checkout’s technology can detect anomalies on store shelves, such as misplaced products (red) or shelves that are blocked (blue). Green means the shelf is OK. Checkout’s algorithms analyze the store’s planogram to make real-time determinations, and alert store staff.

Even during the best of times standing in line to pay for your jeans or your groceries was never part of a good shopping experience. During the pandemic it can be a deal breaker. Contactless business is becoming the new normal so advances in AI that allow consumers to walk into a store, pick up their items and leave without physically checking out, are getting renewed attention from brick and mortar retailers.

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About the author

Jennifer L. Schenker

Jennifer L. Schenker, an award-winning journalist, has been covering the global tech industry from Europe since 1985, working full-time, at various points in her career for the Wall Street Journal Europe, Time Magazine, International Herald Tribune, Red Herring and BusinessWeek. She is currently the editor-in-chief of The Innovator, an English-language global publication about the digital transformation of business. Jennifer was voted one of the 50 most inspiring women in technology in Europe in 2015 and 2016 and was named by Forbes Magazine in 2018 as one of the 30 women leaders disrupting tech in France. She has been a World Economic Forum Tech Pioneers judge for 20 years. She lives in Paris and has dual U.S. and French citizenship.