Startup Of The Week

Customer Experience Startups to Watch

WHAT IT DOES: A white-label AI-powered bot that airlines can use to enable a hyper-personalized, always-on concierge service for passengers.

WHAT IT DOES: Its human+AI customer service platform uses bots for text-based communication channels like email, chat, social media, SMS and mobile messaging. Customers include KLM, Unilever, BMW and HSBC.

WHAT IT DOES: A conversational AI that can be added to companies’ existing customer-service infrastructure.

WHAT IT DOES: Offers an end-to-end platform for enterprise bots.
More than 10,000developers from 50 countries use it. (photo above)

WHAT IT DOES : Its AI platform enables hardware companies to add voice
capabilities to their devices. Customers include the automaker Renault-Nissan.

About the author

Jennifer L. Schenker

Jennifer L. Schenker, an award-winning journalist, has been covering the global tech industry from Europe since 1985, working full-time, at various points in her career for the Wall Street Journal Europe, Time Magazine, International Herald Tribune, Red Herring and BusinessWeek. She is currently the editor-in-chief of The Innovator, an English-language global publication about the digital transformation of business. Jennifer was voted one of the 50 most inspiring women in technology in Europe in 2015 and 2016 and was named by Forbes Magazine in 2018 as one of the 30 women leaders disrupting tech in France. She has been a World Economic Forum Tech Pioneers judge for 20 years. She lives in Paris and has dual U.S. and French citizenship.