Who: Rajat Taneja is President of Technology for Visa, responsible for the company’s technology innovation and investment strategy, product engineering, global IT and operations infrastructure. Prior to joining Visa in 2013, Taneja was Executive Vice President and Chief Technology Officer of Electronic Arts, where he was responsible for platform engineering, data center operations and IT supporting the company’s global customer base. From 1996 until 2011, he worked at Microsoft Corporation, in roles that included Corporate Vice President, Commerce Division and the General Manager and Corporate Vice President, Online Services Division.
Topic: AI & the future of e-commerce
Quote: “Hyper personalization will allow sellers and buyers to tailor their interactions down to a segment of one. It has been a dream for a long time. Now, we have the capability to understand consumers deeply thanks to AI models, moving from an era of ‘hunt and peck’ to a highly curated experience. Think of it as moving from a concierge model asking for help, whether it’s on a search engine or a shopping site, to an agent model where a personal assistant powered by AI will know what you want.”
