Interview Of The Week

Interview Of The Week, Rajat Taneja, AI & The Future Of Commerce

Who: Rajat Taneja is President of Technology for Visa, responsible for the company’s technology innovation and investment strategy, product engineering, global IT and operations infrastructure.  Prior to joining Visa in 2013, Taneja was Executive Vice President and Chief Technology Officer of Electronic Arts, where he was responsible for platform engineering, data center operations and IT supporting the company’s global customer base. From 1996 until 2011, he worked at Microsoft Corporation, in roles that included Corporate Vice President, Commerce Division and the General Manager and Corporate Vice President, Online Services Division.

Topic: AI & the future of e-commerce

Quote: “Hyper personalization will allow sellers and buyers to tailor their interactions down to a segment of one. It has been a dream for a long time. Now, we have the capability to understand consumers deeply thanks to AI models, moving from an era of ‘hunt and peck’ to a highly curated experience. Think of it as moving from a concierge model asking for help, whether it’s on a search engine or a shopping site, to an agent model where a personal assistant powered by AI will know what you want.”

This article is part of The Innovator’s premium content and available only to The Innovator’s Radar subscribers. Click here to sign up for a free four-week trial
If you are already a Radar subscriber click here to sign into your account.

About the author

Jennifer L. Schenker

Jennifer L. Schenker, an award-winning journalist, has been covering the global tech industry from Europe since 1985, working full-time, at various points in her career for the Wall Street Journal Europe, Time Magazine, International Herald Tribune, Red Herring and BusinessWeek. She is currently the editor-in-chief of The Innovator, an English-language global publication about the digital transformation of business. Jennifer was voted one of the 50 most inspiring women in technology in Europe in 2015 and 2016 and was named by Forbes Magazine in 2018 as one of the 30 women leaders disrupting tech in France. She has been a World Economic Forum Tech Pioneers judge for 20 years. She lives in Paris and has dual U.S. and French citizenship.