In August, MIT’s Project NANDA released a new report that found 95% of GenAI investments have delivered zero returns. Only 5% of integrated AI pilots are generating millions in value, while the vast majority remain stuck with no measurable impact. With tens of billions poured into experimentation, it’s fair for leaders to ask: has the effort been a complete waste?
Candidly, I was shocked when I saw this report,” Former Cisco Executive Chairman and CEO John Chambers writes in his 40th exclusive column for The Innovator. ” My first gut reaction was, “That can’t be right.” My second reaction, after reminding myself that there are very smart people at MIT, was, “I must be wrong.” The reality is, the problem isn’t the actual AI technology – it’s how companies are using it. It’s the same premise for any problem in business: if results aren’t showing up, then the strategy likely needs to change.”
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